How would a fiction writer describe them?
Something we like to ask our clients to do is define their audience like characters in a book. Creating a clear definition of who your audience is will keep you focused on designing a site that benefits them.
When you define your audience in detail, you’ll understand more clearly what their pain points are and what information they’re hoping to find on your site.
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How can your site be more accessible?
Maybe it’s a space on your site where you can post all your customer’s resources so they’re easily accessible. Or maybe you want to update certain parts of your homepage with new information on a daily basis. Write a list of ways improve your site in terms of functionality.
Generate some ideas on how to make your site easier to navigate, update, and generate leads. Can clients easily find helpful information fast? Is there a way to establish your brand’s voice on your homepage so potential clients can easily identify who you are within minutes?
This step is crucial. It’s easy to focus on the design alone and not the functionality. A beautiful design may woo a first-time visitor, but user-friendly functionality will convert them into customers and attract reoccurring visitors.


What content is working and what has failed?
If you have a Google Analytics account (and if you don’t – you should!), take a look at what’s already working and what’s failing. Use Google Webmaster Tools to find site errors and broken links. These are great analytics to go over with your designer/developer so you can discuss how to improve your site.
If you have a Google Analytics account, here are a few things to look at, analyze, and make note of:

  • Number of Visits
  • Bounce Race
  • Time on Site
  • Domain Authority
  • Number of Leads


What needs to exist for a better tomorrow? Do I need a content marketing plan?
To attract new and reoccurring visitors, a website with valuable and original content is extremely important. Now is the time to think about how you’ll manage an efficient content marketing plan.
60% of consumers feel more positive about a company after reading custom content on their site. Come up with some ideas on how you can improve your site to better implement original content. And not just a company blog, but other sources like video marketing, social media, and helpful how-to docs.


What other marketing elements need to change alongside the website redesign?
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Along with thinking about a content marketing plan, take this time to consider all your ongoing marketing efforts. For example, if you’re considering a monthly or quarterly newsletter to improve your email marketing strategy, how can your site be designed to efficiently turn visitors into email subscribers? Or maybe you’re considering creating campaigns, and you want your site to complement each campaign: what will you need to do to achieve this?
Remember every marketing task relates back to home base: your website. I can’t stress enough how important it is to stay focused on your marketing efforts as you move forward in the redesign.
It is also essential to look back at existing online content from an SEO (search engine optimization) perspective. Your website is the result of hard work, so don’t let all of that effort go to waste in the transition to a healthy new site. By deploying SEO strategies on your website you can transition to your new site without negative search engine effects.


What is our launch window and how can we align this project with other ongoing efforts?
Come up with a game plan! The design process will be a whole lot easier if you have a good vision for your next move and we can help with our design brief and design discussions that will help crystallize a great plan. During the web design process—especially when it’s in development—there’s factors that may cause delays, but a timeline will help keep things on track.
Have a trade show coming up? You may want to consider having the site done before then. New product launch? Having the website redesign finished before the launch is a great opportunity to turn visitors into customers.
While crafting the ideal timeline, think about what’s most important to you: Quality, Speed, Or Cost. 


Qualitative and Quantitative
Establish clear goals and hold them tight! The further you move away from your goals, the less satisfied you’ll be with the final website.

  • Quantitative: Think about how many more visitors you’d like to attract to your site. Or how many leads you’d like to generate through your site. These are examples of quantitative goals.
  • Qualitative: What is the overall impact you’d like your new website to have on your audience? Qualitative goals are just as important as your quantitative goals. Think about how you want your visitors to feel, think, and react when they visit your site. Do you want them to feel happy when they visit a bright homepage with easy navigation?

A website redesign can seem overwhelming. But it can be simple and effective by partnering with the right firm and establishing a master plan and with goals tight will guarantee a website you’ll love for years.


Your website is the result of hard work, so don’t let all of that effort go to waste. By focusing on SEO and making sure you have this in place you can transition to your new site without negative search engine effects.